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EXCHANGES OR REFUNDS
If your new purchase doesn't fit, send it back. If the colour doesn't suit you, send it back. If a new item has not been worn or washed, we'll cheerfully exchange the item for one of the right size or colour. If the new item isn't quite what you expected, we'll refund the purchase price.
Please include the Tilley Returns Form sent with your order or a copy of your invoice along with a note explaining how we can satisfy you. Please be sure to include your Name, Address and Telephone Number in case we need to contact you.
In UK and Europe mail it to:
Tilley Endurables
Attn: Returns Dept.
6 Tresprison Court
Helston, Cornwall, TR13 0QD
THE TILLEY GUARANTEE
We pride ourselves on making the finest outdoor hats and travel clothing in the world and treating our clients in the fairest way possible. If there is a problem caused by poor workmanship or faulty material, please send your freshly washed garment to us and we'll repair or replace the garment free - whatever's fair. Exclusions: normal wear and tear and damage caused by misuse or improper care.
Our Classic Weight AdventureCloth Classic Shorts and VOMP (Vest-Of-Many-Pockets) and all jackets, pants and vests in Different Drummer Legends will be REPLACED FREE IF THEY EVER WEAR OUT. 'Wearing out' means rubbing a hole through an item through abrasion. If it rips (it could happen) we will repair it as economically as possible for you. If the zipper breaks or such, send the item back to us and we'll gladly repair it for you.
Unbleached Tilley Hats will be replaced free if they ever wear out, mildew, or shrink.
The hats included are:
- All Cotton Duck hats: T1, T3, T4, T4IS, T5
- All lighterweight Nylamtium® AIRFLO® hats with 3/4" mesh in crown: LTM5, LTM6, LTM6IS
- All lighterweight Nylamtium® hats: LT5
- All Nylon / Spandex – Lightweight Breathable Hats: LT1B, LT5B, LT8B
- All Hemp (nature's performance fabric) Hats: TH4, TH5, TH8, TH9
- Lighterweight Nylamtium Tilley Tuckaway Cap (TTMC)
- Tilley Winter Hats (TW2, TW2-HT and TW3), guarantee is void if washed, must be dry-cleaned
- Mistral Hat (MH1), guarantee is void if washed, must be dry-cleaned.
And don't forget: Tilley Socks are guaranteed 'all-holes-barred' for 3 years.
Please send us your worn-out item for a new replacement. Be sure to include a note with your Name, Address and Telephone Number. Mail it to us with a cheque for £5 or the type, the number and expiry date of your credit card to cover the £5 shipping cost and we'll replace it free. If you would like your old Hat back please be sure to let us know and we will send it along with your new replacement.
In UK and Europe mail it to: Tilley Endurables, Attn: Returns Dept., 6 Tresprison Court, Helston, Cornwall, TR13 0QD
And don't forget: Tilley Socks are guaranteed 'all-holes-barred' for 3 years.
FREE GIFT BOX
To make your gift-giving much easier, we will present your gifts wrapped in tissue paper and enclosed in an elegant presentation box. Just specify "gift" when you order. We'll prepare a message of your choosing to accompany your gift. Then we'll place the presentation box and a bow in a plain wrapped box for shipping.
BACK ORDERS
Every now and then, one of our more popular items may be temporarily sold out in the size or colour which you ordered. Don't despair if your order arrives missing an item or two. Our stock is constantly being replenished and we generally ship back-ordered items, at our expense within a few weeks. If it's going to take longer than 2 weeks to ship the missing items, we'll let you know: by email, telephone or by first-class mail; depending on the situation when you can expect the rest of your order.
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